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Shipping
Products will be delivered by diddomo via courier or transporter to the address provided by the client.
The client chooses the shipping method at the time of purchase. We use qualified express couriers or specialized furniture transporters to ensure service quality and product integrity.
Goods, once properly packed, travel at the buyer’s risk from the moment of delivery to the carrier. Upon delivery, the client must check the integrity of the packages.
In case of delays, damage, or total/partial loss, the client may seek recourse with the transporter without involving diddomo. Diddomo recommends that the client inspect the products before signing the delivery receipt.
Once signed, claims for damage or aesthetic issues cannot be made. Clients are advised to open packages if the packaging shows visible damage.
If anomalies are found, the client must refuse delivery or accept it with written reservations on the delivery receipt, detailing and dating them.
Delivery typically occurs within 3–4 days for Italy and 8–10 days for European destinations, for products in stock. Out-of-stock products are delivered within 1–8 weeks from payment confirmation.
Shipping times are indicative and not binding; delays due to force majeure, strikes, natural disasters, transport, manufacturing, currency fluctuations, or government regulations may occur.
Delivery is considered complete when the product is handed over to the client.
The delivery document signed and dated by the client serves as proof.
In case of wrong product delivery, the client must return the item within 7 days in its original packaging and with accompanying documents.
Delivery is considered to the street level unless otherwise specified. Diddomo does not provide installation services.