Terms and conditions

TERMS AND CONDITIONS OF USE

Preamble

These general terms and conditions of online sale (hereinafter “GTC”) govern the sales contract (hereinafter, the “Contract”) for the products (hereinafter, the “product” or “products”) offered by

Vulcano s.r.l.s.
Via degli Eucalipti, 1
92100 Agrigento – Italy
P.I. 02854460843
Email : info@diddomo.com

hereinafter referred to as “diddomo”,

through its website www.diddomo.com (hereinafter, the “Website”) to users of the Website (hereinafter, the “clients” or the “client”).

These general terms and conditions of sale define the rights and obligations of the parties in the context of a distance sale of goods offered in the online store www.diddomo.com in accordance with current regulations on e-commerce and distance contracts.

All information contained on the Website www.diddomo.com (hereinafter referred to as the “Website”) is available in Italian and English.

The client declares to have read all the above information and general terms and conditions of sale prior to placing the order.

Article 1 – Acceptance of the General Terms and Conditions of Sale

By placing an order, the client unconditionally accepts and undertakes to comply in dealings with diddomo with the general and payment conditions indicated below, declaring that they have read and accepted all the information provided. The client further acknowledges that the application of any other clause is excluded unless previously agreed in writing with diddomo.

Article 2 – Territory and Scope of the Offer

This version of the general terms and conditions of sale applies to sales made to consumers domiciled or residing in Italy and abroad.

Article 3 – Client’s Obligations

The General Terms and Conditions of Sale must be reviewed online by clients before placing an order, regardless of how the order is placed (telephone, email, Internet, other).

Submitting the order confirmation therefore implies full knowledge of these General Terms and Conditions of Sale and full acceptance thereof.

Once the purchase procedure is completed, the client undertakes to print and keep these general conditions of sale, which were viewed and accepted during the purchasing process.

The client purchases products by consulting the descriptive and technical sheets available online and is therefore solely responsible for the choice and suitability of the product for their intended use.

Article 4 – Liability

It is the buyer’s responsibility to ensure the compatibility of the products they intend to purchase with their specific needs.

The technical and functional characteristics of the products published by diddomo in the product description pages are those provided by the respective manufacturers.

Diddomo assumes no responsibility regarding the accuracy or completeness of such information. Product images are indicative and non-binding.

Products are not provided on a trial basis. Although the Website may provide product specifications, the client is responsible for the choice of ordered products and their compliance with their needs.

Photographs and videos published alongside descriptions are provided for illustrative purposes, bearing in mind that image quality, including exact color rendering, may depend on the client’s software and devices used for browsing.

Diddomo.com assumes no liability for problems caused to the client by the use of the Website and the technologies employed, as they are beyond its control.

Article 5 – Prices

Purchases are made by the client and refer to the products as illustrated and described online in the respective descriptive and technical sheets (images are indicative).

The purchase price is fixed and final. It does not include delivery costs, which are invoiced separately and indicated in the order confirmation.

For delivery within the European Union, prices include the VAT applicable on the day of the order.

No other customs duties or VAT will be payable for delivery within the European Union. Any change in the applicable rate may affect the sales price of catalog products.

For delivery outside the European Union, the client must pay customs duties, VAT, or other import taxes applicable in the country of delivery.

All related formalities are the sole responsibility of the client, unless otherwise stated. The client is solely responsible for checking the possibility of importing the ordered products under the laws of the delivery country.

Article 6 – Payments and Invoicing

Payment for purchased products and related shipping costs must be made by the client at the time of order.

The client undertakes to settle, if necessary and directly with the courier or carrier, any customs duties, VAT, or other taxes related to product importation in the country of delivery.

Payment methods include: Credit Card, PayPal, Bank Transfer. (The available options will be further specified during the purchase process.)

In the case of credit card payment, diddomo reserves the right to request a copy of the identity document within 24 hours to verify the cardholder. Failure to provide this may result in refusal of payment and cancellation of the order.

Bank transfer payments must be received within 10 business days of placing the order; otherwise, the order will be considered null. Goods will only be shipped after payment is confirmed.

Ordered products remain the property of diddomo until full payment has been made (pursuant to Articles 1523 et seq. of the Italian Civil Code). Diddomo reserves the right to reclaim products in case of non-payment.

Each order sent to diddomo constitutes a contractual proposal. Fulfillment of the order by diddomo constitutes confirmation and acceptance.

Invoices for the products will be issued at the time of shipment.

The client must provide correct shipping and billing information; any errors causing additional costs will be borne by the client.

Article 7 – Delivery of Products and Order Execution

Products will be delivered by diddomo via courier or transporter to the address provided by the client.

The client chooses the shipping method at the time of purchase.

We use qualified express couriers or specialized furniture transporters to ensure service quality and product integrity.

Goods, once properly packed, travel at the buyer’s risk from the moment of delivery to the carrier.

Upon delivery, the client must check the integrity of the packages.

In case of delays, damage, or total/partial loss, the client may seek recourse with the transporter without involving diddomo.

Diddomo recommends that the client inspect the products before signing the delivery receipt. Once signed, claims for damage or aesthetic issues cannot be made.

Clients are advised to open packages if the packaging shows visible damage.

If anomalies are found, the client must refuse delivery or accept it with written reservations on the delivery receipt, detailing and dating them.

Delivery typically occurs within 3–4 days for Italy and 8–10 days for European destinations, for products in stock.

Out-of-stock products are delivered within 1–8 weeks from payment confirmation.

Shipping times are indicative and not binding; delays due to force majeure, strikes, natural disasters, transport, manufacturing, currency fluctuations, or government regulations may occur.

Delivery is considered complete when the product is handed over to the client. The delivery document signed and dated by the client serves as proof.

In case of wrong product delivery, the client must return the item within 7 days in its original packaging and with accompanying documents.

Delivery is considered to the street level unless otherwise specified. Diddomo does not provide installation services.

Article 8 – Product Availability

Stock availability shown on the virtual store is indicative; an item may be temporarily out of stock.

Diddomo will process the order, possibly sourcing the item from suppliers.

Delayed delivery does not entitle the client to withdraw due to stock issues.

If unavailable, the client may cancel the order and receive a refund of the price and shipping costs.

Unavailability of some items does not allow cancellation of the entire order.

Article 9 – Collection of Products in Case of Client Absence

If the recipient is absent during delivery, the transporter will leave a notice at the delivery address.

Products must be collected according to the instructions provided by the transporter.

Failure to collect within the specified time results in return to diddomo.

In this case, the client is not entitled to a refund. Return shipping costs are the client’s responsibility.

Article 10 – Right of Withdrawal

The consumer has the right to withdraw from any distance contract within 14 working days of order completion (payment receipt) or delivery, without penalty and without specifying a reason.

Withdrawal must be exercised by sending a registered letter to Vulcano s.r.l.s., Via degli Eucalipti, 1, 92100 Agrigento – Italy, or via email to info@diddomo.com.

The right of withdrawal does not apply to customized or non-prefabricated goods made according to consumer specifications.

All returns must be authorized by Customer Service and items returned in perfect condition, unused, with original packaging and documents.

Once authorized, the client may return the product to: Vulcano s.r.l.s., Via degli Eucalipti, 1, 92100 Agrigento – Italy.

Cash-on-delivery shipments will not be accepted.

Diddomo will refund within 30 days upon receipt and verification of the returned products.

Return shipping costs are borne entirely by the client.

If damage occurs during return shipping, the client must claim with the courier; diddomo is not liable for uninsured shipments.

During the withdrawal period, the client acts as custodian of the goods; damage or destruction voids the withdrawal right.

Article 11 – Replacements

Replacement of defective or damaged parts during transport may take as long as or slightly less than production time, as these are often made-to-order products.

Replacement procedures begin upon receipt of photographic evidence from the client, which must be sent promptly after delivery.

Replacement of made-to-order products will not be carried out if the client disputes color, shade, or material differences (e.g., fabrics, leather, metals, wood, glass) from what is shown on the Website.

Diddomo will act as quickly as possible to minimize waiting time.

Article 12 – Return of Defective or Damaged Goods

Defective goods may be returned to diddomo within 7 days of delivery.

Shipping and packaging costs for returning goods are borne by diddomo.

Defective goods will be replaced or refunded if replacement with the same product is not possible.

If parcels are visibly damaged by the courier or transporter (broken or damaged packaging), the following applies:

For multiple packages, only refuse the damaged package. Diddomo will contact the client for replacement or refund.

For a single package, refuse the shipment, and diddomo will arrange replacement or refund.

If the broken product is out of stock, the client will be contacted for a replacement of equivalent value or a refund.

Article 13 – Complaints

Complaints regarding non-conformity of delivered products with the order must be sent in writing to diddomo immediately after receipt of the goods.

The client must retain the original packaging and delivery documents.

Article 14 – Warranty – Technical Assistance

Diddomo guarantees only the physical integrity of products at the time of delivery.

Defects covered by warranty must be reported by the client within 10 days of delivery.

If warranty applies, the client is entitled only to replacement of damaged products upon return; compensation for damages is excluded.

Shipping costs for warranty replacements are borne by diddomo.

Diddomo does not provide any additional warranty beyond that of the manufacturer.

Technical assistance and warranty interventions are carried out by manufacturers according to their terms and documentation.

Diddomo does not guarantee product compatibility with other products or client-specific use.

Unless gross negligence or fraud is proven, diddomo’s liability to the client is limited to the price of the purchased products under dispute.

Article 15 – Personal Data Protection

Diddomo is the owner of personal data collected during site registration and purchases, except for payment data managed by banks.

By purchasing, the client consents to data processing and holds diddomo harmless from any claims.

For detailed information on personal data processing and rights (pursuant to Italian law), please refer to the privacy notice provided at registration.

Article 16 – Personal Information

Computerized processing of client information, including email addresses, is carried out in accordance with applicable law.

Personal information provided by the client is essential for processing and sending orders, issuing invoices, and managing any warranty contracts.

Such information may be shared with diddomo’s contractual partners.

Clients may object to such communication and exercise their rights of access, correction, update, or deletion by contacting diddomo.

To prevent fraud, diddomo may request proof of identity and residence.

Article 17 – Electronic Signature

The “confirmation click” constitutes an electronic signature.

This electronic signature has the same legal value as a handwritten signature.

Any order confirmation signed via “confirmation click” constitutes an irrevocable commitment by the client, which can only be disputed in cases provided under the “Right of Withdrawal” and “Order Execution” articles.

Article 18 – Entirety of the Contract

These general terms and conditions of sale constitute the entire agreement between the parties.

No other general or specific conditions communicated by the client may override or be excluded from these terms.

Article 19 – Intellectual and Industrial Property Rights

Diddomo informs that the Website, as well as all trademarks and distinctive signs used in relation to the sale of products, are protected by intellectual and industrial property rights.

Any reproduction, communication, distribution, publication, alteration, or transformation in any form and for any purpose is prohibited.

Diddomo reserves the right to take legal action to protect these rights.

Article 20 – Nullity

If one or more provisions of these general terms are deemed invalid or declared so under applicable law or a final decision by a competent jurisdiction, the other provisions remain fully effective.

Article 21 – Applicable Law

The sales contract between the Client and Vulcano s.r.l.s. is concluded in Italy and governed by Italian law.

Article 22 – Jurisdiction

In case of dispute and in the absence of an amicable agreement, while respecting mandatory consumer protection laws, any dispute relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the Court of Agrigento, Italy.

Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Client declares to have carefully read and understood the following clauses of the General Terms and Conditions of Sale: Articles 1–22.